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frequently asked questions

how to buy

Why don't you sell single jars of Pongo on your website?

For single jars of Pongo, we chose to work with Amazon because they have the power to get you a jar of Pongo more quickly and affordably than any other option. If you want to buy a case of Pongo (3 jars or 6 jars), you can checkout right here on our website. 

Where do you ship?

Both the single jars sold on Amazon and the cases sold on our website are available in the 48 contiguous U.S. Europe, we're comin' for you next!

ordering

If I have an issue with my Amazon order, what do I do? 

Amazon is our fulfillment partner and also handles all of our order-related customer service. If you have damaged or lost product, use your Amazon account to tell them and they will either refund you or send you a replacement. Of course, you can always shoot us a line and we will help however we can. If you ordered a case from our website, respond to the order email you received and we will get back to you within 24 hours. 

When will my order arrive?

If you ordered on Amazon, it should arrive within a couple of days (We love you, 2-day shipping!). If you ordered through us, 3-5 days is the average delivery window. 

How do I place a wholesale order?

What is your return policy?

We do have a 30-day refund policy that you can read about here.

about the product 

What's in this stuff?

Pongo is made from naturally sourced ingredients. We use sugar alcohol (maltitol) as an alternative to cane sugar to help sweeten our spread and preserve that incredible flavor you've craved your whole life. You can find our nutritional information here.

If there is only 1g of added sugar, why are there 17g of carbs per serving?

Per FDA guidelines, we add the sugar alcohols to the Total Carb count on the nutrition label. However, sugar alcohols like maltitol have a much lower caloric density than sugar, so the reality is that our net carbs are much lower - just 5g per serving. 

Okay, what are the 5g of carbs per serving?

The hazelnuts, cocoa butter, and skim milk powder have some naturally occuring sugars in them. It's a small price to pay for the amazing taste and much less than Nutella's 22g per serving. 

Can I enjoy Pongo if I'm on the keto diet?

Pongo is a great treat for keto folks. With just 5g of net carbs and 0.5g saturated fat per serving, it's a low-carb decadence that you can enjoy guilt-free. 

Is Pongo organic? Non-GMO? Kosher? 

We are not certified organic nor are we non-GMO, but we're working on it. We sure are kosher! 

Is Pongo plant-based?

No, there are two dairy ingredients in Pongo - whey and skim milk powder.