Both the single jars sold on Amazon and the cases sold on our website are available in the 48 contiguous U.S. Europe, we're comin' for you next!

Amazon is our fulfillment partner and also handles all of our order-related customer service. If you have damaged or lost product, use your Amazon account to tell them and they will either refund you or send you a replacement. Of course, you can always shoot us a line and we will help however we can. If you ordered a case from our website, respond to the order email you received and we will get back to you within 24 hours. 

If you ordered on Amazon, it should arrive within a couple of days (We love you, 2-day shipping!). If you ordered through us, 3-5 days is the average delivery window. 

We do have a 30-day refund policy that you can read about here.

Pongo is made from naturally sourced ingredients. We use sugar alcohol (maltitol) as an alternative to cane sugar to help sweeten our spread and preserve that incredible flavor you've craved your whole life. You can find our nutritional information here.

Per FDA guidelines, we add the sugar alcohols to the Total Carb count on the nutrition label. However, sugar alcohols like maltitol have a much lower caloric density than sugar, so the reality is that our net carbs are much lower - just 5g per serving. 

The hazelnuts, cocoa butter, and skim milk powder have some naturally occuring sugars in them. It's a small price to pay for the amazing taste and much less than Nutella's 22g per serving. 

Pongo is a great treat for keto folks. With just 5g of net carbs and 0.5g saturated fat per serving, it's a low-carb decadence that you can enjoy guilt-free. 

No, there are two dairy ingredients in Pongo - whey and skim milk powder.